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Terms of Service

Effective: 2 September 2026

These Terms of Service ("Terms") are an agreement between you and Patricia Saunders, operating as Ontario Bio Sciences ("Ontario Bio Sciences", "we", "us", "our"), of Ontario, Canada (full postal address available on request by email), available on request by email, [email protected]. They govern your use of the website at https://www.ontariobiosciences.com (the "Site"), every order request you send through it, and every sale that follows from one. Our Research Use Only Notice, Shipping and Returns Policy and Privacy Policy are part of these Terms.

You accept these Terms by using the Site, by ticking the acceptance box when you submit an order request, and again by accepting our written order confirmation. If you do not agree with them, do not use the Site or send a request.

In plain words. Everything on this Site is a laboratory research material. It is not for people or animals. You must be an adult and a qualified researcher to order. The Site takes requests, not payments; nothing is sold until we confirm in writing and you pay. The law where you are is yours to comply with.

1. Research use only

1.1 Every product listed on the Site is supplied solely for in vitro laboratory research by qualified persons in a suitable facility. No product is for human or animal use of any kind: not for consumption, injection, inhalation or application to the body, and not for any diagnostic, therapeutic, prophylactic, cosmetic, dietary or veterinary purpose.

1.2 The products are not drugs, medical devices, dietary supplements, natural health products, cosmetics or foods. Neither the United States Food and Drug Administration, nor Health Canada, nor any other regulator has evaluated or approved them for any use. We make no claim, express or implied, that any product is safe or effective for any use in or on a living organism, or that it will produce any effect.

1.3 Nothing on the Site is medical, veterinary or scientific advice. Where the Site refers to published literature, it describes what that literature reports about a substance; it is not a claim about our product and does not mean our product was used in that research.

1.4 We do not provide, and you will not ask us for, dosing, administration, reconstitution-for-use or "protocol" information for use in humans or animals. We will refuse, and may cancel, any request that suggests such a use.

1.5 We do not publish customer reviews, testimonials or before-and-after claims, and we do not pay or otherwise incentivise anyone to write about our products. Any such statement that appears elsewhere is not ours and is not endorsed by us.

2. Who may order

2.1 By submitting an order request you represent and warrant, and by accepting our confirmation you repeat, that:

2.2 We may ask you for evidence of any of these statements, such as the name of your institution or your credentials, before we confirm an order. We may decline or cancel any request or order at our discretion, before shipment, without liability beyond refunding any amount you have paid for it.

3. How ordering works: the Site takes requests, not payments

3.1 The catalogue is an invitation, not an offer. Listing a product on the Site invites you to send us a request. It is not an offer to sell, and the figures shown are reference figures in Canadian dollars (CAD) only. They are not quoted prices; they are shown before shipping, taxes and duties, and the Site says so beside each figure. The only price you can pay is the all-in total in our written confirmation.

3.2 Sending a request. To send a request you give us your name and email address, optionally a phone number and address, the products and quantities you want, and any note. Before you submit, you tick a box confirming the statements in section 2 and your acceptance of these Terms, the Research Use Only Notice, the Shipping and Returns Policy and the Privacy Policy, each of which is linked beside the box. The Site records the time of your acceptance, your IP address and the version of these Terms you accepted. It then shows you a reference number and relays the request to us by email; where the feature is enabled it also sends you a copy. Keep the reference number. Sending a request creates no contract, reserves no stock, and charges you nothing.

3.3 Our written confirmation. We reply by email. If we can supply the request, our reply will set out: our legal name, address, phone number and email; a fair description of each product and its quantity; the price of each item, the taxes, the shipping charge and the total, all in Canadian dollars (CAD); how and when you may pay; where we ship from, the carrier and the estimated delivery date; and our cancellation, return and refund terms. That email is our offer.

3.4 When a contract forms. A contract of sale forms only when you accept our confirmation in writing (a reply email is enough) and we receive payment in full. We then send you a copy of the confirmed order, which with these Terms is the contract, within 15 days of the contract forming and before we ship.

3.5 Payment. You pay us by the method and on the timing stated in the confirmation, outside the Site. The Site itself never asks for card numbers, bank credentials or any payment detail. If any page or message that appears to come from us does, do not provide anything and tell us at once; it is not from us.

3.6 Cancelling before shipment. You may cancel an order by email at any time before we ship it, and we will refund everything you have paid for it within 15 days. After shipment, section 6 and the Shipping and Returns Policy apply. If you are a consumer, you also keep the cancellation rights your province's or state's consumer protection law gives you when a required disclosure, an acceptance step or a copy of the agreement is missing or late.

3.7 Errors. If we discover an error in a price, description or availability before we ship, we may cancel the order and refund anything you have paid, and we will tell you why.

4. Prices, taxes and duties

4.1 Our prices are in Canadian dollars (CAD). Any other currency shown on the Site is an indicative conversion for convenience and is never a quoted price.

4.2 Sales tax, goods and services tax, harmonized sales tax or provincial sales tax is added where the law requires and is shown in the confirmation before you accept it.

4.3 If an order crosses a border, you are the importer of record. You are responsible for confirming that the products may lawfully enter your country, for any import permit, and for all duties, import taxes, brokerage and customs charges, which we do not collect. If a shipment is delayed, refused, held or seized by a customs or regulatory authority because of the laws that apply to you, we are not liable for that outcome, and the product cost is refundable only where the law where you live requires it or where we agree to it in writing.

5. Shipping, title and risk

5.1 We ship from Ontario, Canada to addresses in Canada and the United States only, by the carrier and within the estimate stated in the confirmation. Products that need it ship cold-chain, and you must inspect the parcel and store the contents as the label directs as soon as it arrives. Where the law of the destination requires it, the carrier will require the signature of an adult on delivery.

5.2 Title to the products passes to you when we receive payment in full. Risk of loss or damage passes to you on delivery to the address you gave us, or, if you arrange your own carrier, when we hand the parcel to that carrier.

5.3 Delivery estimates are estimates. If we cannot ship within 30 days of the date stated in the confirmation, you may cancel and receive a full refund.

6. Returns, refunds and damage

6.1 The Shipping and Returns Policy sets out the return window of 14 days from delivery, the return authorisation you must obtain first, and the condition products must be in. Because these are temperature-sensitive research materials, a product whose seal has been broken or that has left the cold chain cannot be returned, except where it arrived damaged, is not what you ordered, or does not match its certificate of analysis (section 8.3).

6.2 If a parcel arrives damaged, short or wrong, tell us within five days of delivery with photographs and your reference number. We will replace the affected items or refund them.

6.3 Refunds go by the method you paid, within 15 days of our approving the return or claim.

6.4 Nothing in this section or in the Shipping and Returns Policy takes away any right you have as a consumer under the law where you live that cannot be waived by agreement.

7. What you must not do

You must not, and must not allow anyone else to:

Once a product is delivered, what happens to it is your responsibility alone.

8. Product information and certificates of analysis

8.1 Each lot ships with, or is available with, a certificate of analysis from an independent third-party laboratory (named on each certificate) stating identity and purity as tested. The certificate is the product's specification. Sequence, formula, mass, form and storage information on the Site is provided to identify the product and may be corrected if found wrong. Product images on the Site are illustrations, including computer-generated renders, and are not photographs of the vial you will receive.

8.2 You are responsible for reviewing the certificate and deciding whether the product suits your research. We do not warrant that a product is fit for any particular experiment or will give any particular result.

8.3 If a product does not match its certificate of analysis on independent retest by a qualified laboratory using a validated method, tell us within 14 days of delivery with the retest documentation and we will replace the product or refund what you paid for it. This is your remedy for a non-conforming product, and the return conditions in the Shipping and Returns Policy do not apply to it.

9. Intellectual property

The Site, its text, images, product descriptions, code and trademarks belong to us or our licensors, to the extent they are protectable. Parts of the Site's text, imagery and code were produced with software tools, including artificial intelligence, under our direction and review; that does not change what you may do with them. You may view and print pages for your own use in dealing with us. You may not otherwise copy or reuse them, and you may not use our name or marks to suggest we endorse you or your use of any product.

10. Disclaimer of warranties

10.1 Products are supplied "as is" for research use. Our only warranty is that a product conforms to its certificate of analysis when we ship it. To the extent the law allows, we disclaim every other warranty, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

10.2 The Site is provided "as is" and "as available". We do not promise it will be uninterrupted or error-free.

10.3 If you deal with us as a consumer, nothing in these Terms excludes a warranty or condition that the law where you live implies into a consumer sale and does not allow to be excluded.

11. Limitation of liability

11.1 To the extent the law allows, we are not liable to you for any indirect, incidental, special, consequential, exemplary or punitive loss, for lost profits, revenue, data or research, or for any loss arising from a use of a product in or on a human or animal or otherwise contrary to section 1, however the claim arises.

11.2 To the extent the law allows, our total liability for all claims connected with an order is limited to the amount you paid us for that order.

11.3 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for anything else the law does not allow us to limit or exclude. Where a consumer protection law gives you a right that cannot be limited, that right prevails over this section.

12. Indemnity

You will defend, indemnify and hold harmless Patricia Saunders, operating as Ontario Bio Sciences, its owners, officers, employees and contractors, and the provider that builds and maintains the Site for us, against every claim, loss, fine, penalty and cost (including reasonable legal fees) that arises from your breach of these Terms, from any statement in section 2 being untrue, from any use of a product in or on a human or animal or otherwise contrary to section 1, from your resale or supply of a product, or from your breach of any law, including import and export law.

13. Communications

13.1 By sending a request you agree that we may email you about it and about any order that follows, and that we may send you contracts, notices and records electronically. Keep copies.

13.2 We send marketing email only with your express consent, given separately from an order request, and every such message identifies us, gives our postal address, and carries a working unsubscribe link. You may withdraw consent at any time.

13.3 Notices to us go to [email protected] or to our postal address above. Notices to you go to the email address on your most recent request or order.

14. Governing law and disputes

14.1 These Terms and every order under them are governed by the laws of the Province of Ontario, Canada and the federal laws that apply there, without regard to conflict-of-law rules.

14.2 If you have a complaint, write to us first at [email protected]. We will acknowledge it within five business days and try to resolve it within 30 days.

14.3 Subject to section 14.4, the courts of the Province of Ontario, Canada have jurisdiction over any dispute that we cannot resolve, and each of us submits to them.

14.4 If you deal with us as a consumer, nothing in this section takes away your right to bring or defend a claim in the courts of the place where you live, or any other right that the consumer protection law of that place gives you and does not allow you to waive. These Terms contain no mandatory arbitration clause and no waiver of class proceedings.

14.5 These Terms are written in English. A French version will be provided where the law of your province requires it.

14.6 We do not accept orders for delivery to Quebec.

15. General

15.1 These Terms, the policies they incorporate, and the confirmed order are the whole agreement between us for that order and replace anything said before.

15.2 If any part of these Terms is unenforceable, the rest stays in force and the unenforceable part is read down to the minimum needed to make it enforceable.

15.3 We may change these Terms by posting a new version with a new effective date. The version in force when a contract forms governs that order.

15.4 We may assign these Terms to a successor to our business. You may not assign them without our written consent.

15.5 Neither of us is liable for delay or failure caused by events beyond reasonable control, including carrier failure, customs action, extreme weather, or a public authority's order, except that you remain liable to pay for products delivered.

15.6 Sections 1, 2, 4.3, 7, 10, 11, 12 and 14 survive the completion or cancellation of any order.

15.7 Our failure to enforce a term is not a waiver of it.

16. Contact

Patricia Saunders, operating as Ontario Bio Sciences
Ontario, Canada (full postal address available on request by email)
[email protected] · available on request by email

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