Shipping & Returns

Effective: June 30, 2026

This Shipping and Returns Policy applies to all orders placed with Ontario Bio Sciences ("Ontario Bio Sciences," "we," "us," or "our") through https://ontariobiosciences.com. By placing an order you agree to the terms below.

1. Order Processing and Dispatch

Orders are processed after payment by bank wire transfer has been confirmed and your order reference number has been matched. Once payment is verified, orders are dispatched within 1–2 business days after the wire clears. Processing times may be extended during periods of high volume, holidays, or circumstances outside our control. You will receive shipping confirmation with tracking information by email once your order has been dispatched.

2. Cold-Chain Handling

Many of our research compounds require temperature-controlled shipping to preserve integrity. We pack all applicable orders with appropriate cold-chain materials (insulated packaging and ice packs or dry ice as required). We are not responsible for degradation caused by delays in customs, extended transit beyond the carrier's estimated timeframe, or failure by the recipient to store products appropriately upon receipt. Please open and inspect your package promptly on arrival and refrigerate or freeze contents as indicated on the product label or Certificate of Analysis.

3. Shipping Destinations and Carrier

We ship to select destinations. It is your responsibility to confirm that importation of the ordered compounds is lawful in your jurisdiction before placing an order. We reserve the right to decline shipment to any destination where we believe legal or logistical obstacles exist. Carrier selection is at our discretion.

4. Risk of Loss

Risk of loss and title for products pass to you upon handover to the carrier. We are not liable for loss, theft, or damage that occurs after the parcel has been accepted by the carrier, except as provided in Section 6 below.

5. Returns and Refunds

We accept returns of unopened, undamaged products with intact seals within 14 days of the delivery date, subject to the following conditions:

• You must contact us at [email protected] within 14 days of delivery to request a Return Merchandise Authorization (RMA) number before sending any product back;
• Products must be returned in their original packaging, with all seals unbroken and labels intact;
• You are responsible for return shipping costs and for ensuring the product is returned under appropriate cold-chain conditions;
• Upon receipt and inspection of the returned product we will issue a refund of the product purchase price (less any original outbound shipping charges) by wire transfer within 10 business days; and
• We reserve the right to refuse a return or refund if the product does not arrive in the condition described above.

6. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

• Products whose outer seal or inner packaging seal has been broken, opened, or tampered with in any way;
• Products that show signs of having been stored outside the required temperature range after delivery; and
• Custom or special-order items designated as non-returnable at the time of purchase.

7. Damaged or Incorrect Items in Transit

If your order arrives visibly damaged, with items missing, or with incorrect products, you must:

• Photograph the outer packaging and the contents before unpacking further;
• Retain all packaging materials; and
• Contact us at [email protected] within 48 hours of delivery with your order reference number and photographic evidence.

We will assess the claim and, at our discretion, arrange a replacement shipment or issue a refund for the affected items. Claims submitted after 48 hours of delivery, or without supporting documentation, may not be eligible for remedy.

8. Contact

All shipping inquiries, return requests, and damage claims should be directed to: [email protected]

Please include your order reference number in all correspondence.